![]() ![]() As explained by Apple Inc., ”If … someone claiming to be from Apple calls and asks for your account name and password, you’re likely the target of a scam.” This is why Apple’s customer support website asks that, “If you get an unsolicited call from someone claiming to be from Apple, hang up and contact us directly.” They suggest you first contact them via their own secure website. Indeed, this is the primary giveaway that the call is a scam. You can also contact Apple Support using the Support website, the Support app, or by going to an Apple Store. Westby, for her part, contacted the real Apple Support Center, who told her that Apple had not contacted her and that Apple would never contact someone unsolicited. This site contains user submitted content, comments and opinions and is for informational purposes only. Apples main customer support phone number is 1-80 in the US. The message said she needed to call a 1-866 number before doing anything else with her phone.” A phone call to the 1-866 number, according to Krebs, mimicked the Apple support call center, along with an automated welcome and estimated wait times. In a more detailed accounting of the scam, “Krebs On Security” reported the case of Jody Westby, CEO of Global Cyber Risk LLC, who “received an automated call on her iPhone warning that multiple servers containing Apple user IDs had been compromised. Indeed, several Facebook users reported similar instances of this scam in February and March 2019: ![]()
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